REFUND & RETURNS POLICY

Last updated: 17/11/2025

Because our products are food items, we want to make sure every customer receives them fresh and in perfect condition. This policy explains how we handle returns, replacements, and refunds.

1. Returns

For safety and hygiene reasons, we cannot accept returns on food products unless:

• The item arrived damaged,

• The item is faulty, or

• You received the wrong product.

If any of the above applies, please contact us within 48 hours of receiving your order at hello@flavoursum.co.uk. Include your order number and clear photos of the issue so we can help quickly.

2. Refunds

Once we review your request, we’ll let you know if you’re eligible for a refund or replacement.

Refunds are issued to your original payment method and may take 3–10 business days to appear, depending on your bank or payment provider.

We reserve the right to refuse refunds if:

• The issue is reported outside the 48-hour window,

• The product has been opened or used (unless it’s faulty),

• The problem is due to improper storage after delivery.

3. Cancellations

If you need to cancel an order, please contact us as soon as possible.
Orders that have already been packed or shipped cannot be cancelled, but we’ll do our best to help.

4. Incorrect Shipping Details

Please double-check your address at checkout.
We cannot refund orders delivered to an incorrect address provided by the customer.

5. Missing or Delayed Orders

If your parcel is delayed, we’ll help track it through the courier.
If it appears lost, we will follow the courier’s investigation process. Refunds or replacements will be issued once the courier confirms the loss.

6. Exchanges

Because our products are consumable, we do not offer exchanges unless the item is faulty or incorrect.

7. Contact Us

For refund or return enquiries, email us at:
hello@flavoursum.co.uk

Please include your order number and photos (if relevant).