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TERMS & CONDITIONS

Last updated: 17/11/2025

Welcome to Flavour Sum. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

Flavour Sum (“we”, “us”, “our”) operates this online shop and produces all products sold on the site.
For questions, please contact us at [add email].

2. Using Our Website

By visiting or purchasing from our site, you confirm that:

  • You are at least 18 years old or have permission from a guardian.

  • You will not misuse or interfere with the website.

  • All information you provide is accurate and up to date.

We may update the site, policies, or product information at any time.

3. Products & Descriptions

We do our best to ensure product descriptions, images, and details are accurate.
However:

  • Small variations may occur because our sauces are crafted by hand.

  • Colours, packaging, and labelling may differ slightly from what you see on screen.

If something is incorrect, we’ll do our best to fix it quickly.

4. Ordering & Payment

When you place an order, you agree that:

  • All information provided at checkout is correct.

  • You are authorised to use the payment method provided.

Payments are processed securely through trusted third-party providers (e.g., Stripe or PayPal). We never store your full card details.

We reserve the right to cancel orders—for example, due to stock errors or suspected fraud. You will be refunded if this happens.

5. Shipping & Delivery

Shipping costs, delivery options, and estimated timings are shown at checkout.

Once your order is dispatched, delays caused by couriers or external issues (e.g., weather, strikes) are outside our control, but we’ll always help where we can.

If your order arrives damaged or incorrect, please contact us within 48 hours with photos so we can sort it promptly.

6. Returns & Refunds

Because our products are food items, returns are only accepted if:

  • The product is damaged, faulty, or incorrect on arrival; or

  • We’ve agreed a return with you directly.

If eligible, refunds will be issued to the original payment method.
For full details, please see our Returns & Refunds Policy (I can create one if you’d like).

7. Allergies & Ingredients

Ingredients and allergens are clearly listed on product pages and packaging.
If you have allergies, intolerances, or dietary requirements, please read this information carefully before purchasing.

We cannot be held responsible for reactions caused by undeclared allergies.

8. Promotions & Discount Codes

Promotions are valid only for the stated period and cannot be combined unless explicitly allowed.
We reserve the right to change or withdraw offers at any time.

9. Intellectual Property

All content on this site—including text, images, branding, recipes, and product designs—is owned by Flavour Sum.
You may not copy, reproduce, or use any content without written permission.

10. Limitation of Liability

We are not responsible for:

  • Losses caused by your misuse of the products or website.

  • Business losses or indirect damages.

  • Delays or issues outside our reasonable control.

Your statutory rights as a consumer remain fully protected.

11. Governing Law

These terms are governed by the laws of the UK.
Any disputes will be handled by the courts of that jurisdiction.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be posted here with the updated date.

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