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PRIVACY POLICY

Privacy Policy

​Last updated: 17/11/2025

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Flavour Sum (“we”, “us”, “our”) operates this online shop and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you browse our site or make a purchase.

1. Information We Collect

Information you provide

  • Account & checkout details: name, delivery address, billing address, email, and phone number.

  • Payment information: securely processed by our payment partners (e.g., Stripe, PayPal). We never see or store your full card details.

  • Messages: enquiries, contact form submissions, or customer service conversations.

  • Newsletter sign-ups: if you choose to subscribe.

Information collected automatically

  • Cookies and analytics data: IP address, device type, pages viewed, time spent on the site, and referring links.

  • Shopping behaviour: products viewed, items added to cart, order history.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders (including delivery updates and receipts).

  • Provide customer support and respond to enquiries.

  • Improve our website, product range, and shopping experience.

  • Display personalised content or recommendations.

  • Send marketing emails only if you’ve chosen to subscribe—unsubscribe anytime.

3. Cookies & Tracking Technologies

Our website uses cookies to:

  • Keep your cart items saved while you browse.

  • Remember preferences and improve site functionality.

  • Help us understand traffic, performance, and buying behaviour.

  • Support advertising and remarketing (e.g., Google, Meta—optional depending on what you use).

You can control or disable cookies through your browser settings, though some features may not work without them.

4. How We Store & Protect Your Data

We take reasonable technical and organisational measures to keep your information secure.
Examples include:

  • Encrypted checkout and payment processing.

  • Secure hosting and SSL certificates.

  • Restricted access to personal data.

We retain your information only as long as needed for order processing, legal requirements, or customer service purposes.

5. Sharing Your Information

We never sell your data.
We only share information with trusted third-party providers who help us run the shop, such as:

  • Payment processors (e.g., Stripe, PayPal).

  • Delivery and fulfilment partners.

  • Website hosting and analytics providers.

  • Email and marketing platforms (only if you opt in).

They receive only what’s necessary to perform their services and are required to protect your data.

6. Your Rights

Depending on your location (including UK GDPR/EU GDPR), you may request to:

  • Access a copy of your personal data.

  • Correct or update your details.

  • Delete your account or personal information.

  • Limit or object to certain types of processing.

  • Withdraw from marketing emails.

To make a request, email us at hello@flavoursumfood.co.uk

7. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be shown on this page, with the date updated above.

8. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, you can contact us at: hello@flavoursumfood.co.uk

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